b699 Privacy Policy

Last Updated: January 2026

Welcome to b699. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how b699 ("we", "us", or "our") collects, uses, stores, and shares your personal data when you use our website at https://b699.bet, our mobile platform, and any related services (collectively, the "Platform"). Please read this document carefully before using our services.

By accessing or using the b699 Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our services immediately. This policy applies to all users of our Platform, including players registered from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and all other regions of Bangladesh.

1. Information We Collect

We collect several types of information to operate the b699 Platform, provide our services, ensure compliance, and improve the overall user experience. The categories of information we collect are described below.

1.1 Personal Identification Information

When you register an account on b699 or interact with our support team, we may collect the following personal details:

• Full name and date of birth
• Email address and mobile phone number
• National ID (NID), passport, or other government-issued identification documents for KYC verification
• Residential address including district and division within Bangladesh
• Profile photograph where required for identity verification

1.2 Financial & Transaction Information

To facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, we collect and process:

• Mobile banking account numbers associated with bKash, Nagad, or Rocket
• Bank account details including BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, or Sonali Bank when used for transfers
• Transaction amounts, transaction IDs, timestamps, and payment method used
• Betting history including wager amounts, game results, and bonus usage

1.3 Technical & Usage Information

When you access the b699 Platform through a web browser or mobile device, we automatically collect certain technical information:

• IP address, browser type, operating system, and device identifiers
• Pages viewed, session duration, click paths, and features used on the Platform
• Cookies, local storage identifiers, and similar tracking technologies as described in Section 5

2. How We Use Your Information

b699 uses the information collected for the following legitimate purposes:

• Account management: To create, verify, and maintain your b699 player account, including identity verification (KYC) and age confirmation to ensure all registered users are 21 years or older.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods, and to maintain accurate financial records.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via our support channels.
• Service improvement: To analyse usage patterns, test new features, and improve the overall quality and performance of the b699 Platform for users across Bangladesh.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities that may harm our users or platform integrity.
• Regulatory compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements and responsible gaming obligations.
• Promotions and communications: To send you relevant information about bonuses, seasonal promotions (such as Eid, Pohela Boishakh, and BPL season offers), and platform updates — only where you have consented to receive such communications.

3. Sharing of Your Information

b699 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

3.1 Service Providers

We work with carefully selected third-party service providers who assist us in operating our Platform — including payment processors, KYC and identity verification services, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), and IT infrastructure partners. These service providers are contractually required to handle your data securely and only for the specific purpose of delivering the agreed service.

3.2 Legal & Regulatory Disclosure

We may disclose your personal information when we are legally required to do so — for example, in response to a valid court order, government request, or lawful regulatory directive. We may also share information to protect the rights, property, or safety of b699, our users, or others where permitted by law.

3.3 Business Transfers

In the event that b699 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected users in advance by updating this Privacy Policy, and the acquiring entity will be required to honour the commitments made in this document.

4. Cookies & Tracking Technologies

b699 uses cookies and similar tracking technologies to enhance your experience on our Platform, remember your preferences, and gather analytical data to improve our services. Cookies are small text files stored on your device when you visit our website.

We use the following categories of cookies:

• Essential cookies: Necessary for the Platform to function correctly. Without these, services such as account login, session management, and secure payment processing would not work.
• Analytics cookies: Allow us to understand how users interact with our Platform — including which pages are most popular, how long sessions last, and which games receive the most engagement.
• Functional cookies: Enable personalised features such as remembering your preferred language, currency display, and session settings across visits.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the b699 Platform and your overall experience.

5. Data Retention

b699 retains your personal data for as long as your account remains active or as needed to provide our services. We will also retain your data for a reasonable period after account closure in order to comply with our legal obligations, resolve disputes, enforce agreements, and maintain the integrity of our records.

Financial transaction records and KYC documentation may be retained for a minimum period required by applicable anti-money laundering regulations. Once data is no longer required for these purposes, we will securely delete or anonymise it in accordance with our internal data destruction procedures.

6. Your Rights & Choices

As a user of the b699 Platform, you hold the following rights with respect to your personal data. You may exercise these rights by contacting our support team at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: Subject to legal retention requirements, you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to restriction: You may ask us to restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to object: You have the right to object to our processing of your personal data where we are relying on a legitimate interest basis, or where we process data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We aim to respond to all legitimate requests within 30 days. In some cases, we may require additional time to process complex requests, in which case we will notify you promptly.

7. Security of Your Data

b699 takes the protection of your personal data seriously. We implement a range of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your information. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of sensitive financial and identity data, access controls that limit which staff members can view personal data, and regular security audits of our systems.

While we implement robust security measures, no method of transmission over the internet or method of electronic storage is 100% secure. We therefore cannot guarantee the absolute security of your data. If you believe your account has been compromised or you notice any suspicious activity, please contact our support team immediately at [email protected].

8. Payments & Financial Data Protection

All financial transactions on b699 — including deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to your registered mobile banking account — are processed through secure, encrypted payment channels. We do not store full card numbers or mobile banking PINs on our servers. Payment credentials are handled directly by our certified payment processing partners and are never accessible to b699 staff in plain text.

We conduct regular reviews of our payment security protocols to ensure they remain aligned with industry best practices. If you experience any issues with a deposit or withdrawal transaction, contact our support team promptly and we will investigate the matter with priority.

9. Age Restriction & Minor Protection

b699 is strictly an adult-only platform. Access to and use of our services is permitted only for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. During account registration, users are required to confirm their age and provide valid identification documents as part of the KYC process.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our records. If you are a parent or guardian and believe your child has registered on our Platform, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

b699 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Your continued use of the b699 Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated terms, you should stop using our Platform and may contact support to request account closure.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way b699 handles your personal data, please do not hesitate to reach out to our dedicated privacy and support team. We are committed to addressing your concerns promptly and transparently.

You can reach us by email at: [email protected]. Our support team operates seven days a week and aims to respond to all privacy-related enquiries within 2 business days.