Responsible Gaming at b699

Our Commitment to Responsible Gaming

At b699, we believe that gaming should be a form of entertainment, not a way to generate income or escape personal difficulties. We are dedicated to helping our players across Dhaka, Chittagong, Sylhet, and all of Bangladesh enjoy a healthy relationship with online gaming.

We provide a range of practical tools and resources so every adult player can stay in control of their gambling activity. Our platform is designed with player safety at its core — from deposit limits and session timers to full self-exclusion options. All features are accessible directly through your b699 account settings.

Recognising Signs of Problem Gambling

Gambling becomes a problem when it starts to interfere with your daily life, relationships, or finances. Being able to recognise the early warning signs is the first step toward getting help. Look out for the following:

• Spending more money or time gambling than you originally planned
• Chasing losses — betting more to try to win back what you have lost
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, study, family, or social obligations due to gambling
• Borrowing money or selling possessions to fund gambling
• Hiding your gambling activity from friends or family members

If any of these signs apply to you, please do not hesitate to use b699's responsible gaming tools or reach out to our support team. Help is always available.

Tools to Keep You in Control

b699 gives every registered player access to the following responsible gaming controls, available at any time through your account:

Tips for Healthy and Enjoyable Gaming

Following a few simple guidelines can make a real difference to your gaming experience and overall wellbeing:

• Only gamble with money set aside for entertainment — never use rent, bill, or food money
• Treat winnings as a bonus, not as expected income — outcomes are never guaranteed
• Take regular breaks away from the screen, especially during long gaming sessions
• Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol
• Balance gaming with other hobbies and social activities in your life
• Use b699's built-in tools to set personal limits before each gaming session

Protecting Young People and Minors

b699 operates a strict 21+ policy. Only adults aged 21 years or older may register, deposit, or participate in any real-money games on our platform. We use account verification procedures to confirm the age and identity of every player at the point of registration and withdrawal.

If you share a household with minors, we strongly encourage you to use parental control software to prevent underage access to gambling websites. Ensure that your b699 account credentials — including your password and any saved login details on your device — are kept strictly private and out of reach of young people.

Getting Help and Support

If you believe that gambling is causing you harm — financially, emotionally, or in your relationships — please reach out for support immediately. You do not need to face this alone. Our dedicated customer support team at b699 is available around the clock and can discuss your responsible gaming options, including immediate account suspension if needed.

To contact our support team, please email us at [email protected]. Our team responds in English and can guide you through activating any of our responsible gaming controls, processing a self-exclusion request, or simply having a confidential conversation if you are concerned about your gaming habits.

We also encourage players experiencing gambling-related difficulties to seek professional counselling. Confidential support is available through mental health services across Bangladesh, including in Dhaka, Chittagong, Rajshahi, Khulna, and Sylhet. Speaking to a trusted friend, family member, or community counsellor is always a positive first step.

Responsible Gaming FAQ